Cincinnati Insurance complaints

Cincinnati Insurance does not write enough business in the states we hold records for to be graded fairly. Small books produce complaint counts that are mostly chance, so the figures below are published without a letter rather than with a misleading one.

Cincinnati Insurance writes through 2 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Cincinnati Insurance actually experiences. Every entity is listed at the bottom of this page.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Auto insurance
0.79 21% below market raw 0.39
2
Homeowners insurance
0.85 15% below market raw 0.00
0 17,038
Workers’ compensation
0.99 about market average raw 0.00
0 903
All lines
0.71 29% below market raw 0.29
2

What people complain about Cincinnati Insurance for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Cust Service Claim Handling; Delays (Claims Handling) 4
Unsatisfactory Settle/Offer 2
Cust Service Claim Handling; Unsatisfactory Settle/Offer 2
Liability Dispute 1
Denial Of Claim 1
Delays (Claims Handling); Unsatisfactory Settle/Offer 1
Delays (Claims Handling) 1
Cancellation 1

Cincinnati Insurance state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
New York
0.80 20% below market raw 0.00
0
Texas
0.83 17% below market raw 0.44
2 Cust Service Claim Handling; Delays (Claims Handling)

How to file a complaint against Cincinnati Insurance

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.