American Pet Insurance Company complaints

State insurance departments recorded 45 complaints against American Pet Insurance Company, and found the company at fault in 13 of them — 29%.

Not graded — here is why

Every A–F grade on this site divides a company's confirmed complaints by how much business it writes, so size is taken out of the answer. Regulators publish that denominator for auto, home, health and life cover — but not for the cover American Pet Insurance Company writes. Rather than rank it on raw complaint counts, which would only measure how big it is, the record is published in full below.

By cover type

Cover State Complaints Found at fault Most common reason
Pet insurance Texas 26 35% Premium and Rating

What people complain about

Denial Of Claim 13
Premium and Rating 6
Cust Service Claim Handling; Denial Of Claim 4
Cust Srvc Policy Holder Srvcs; Premium and Rating 2
Cust Service Claim Handling; Delays (Claims Handling) 2
Premium and Rating; Refund Of Premium 1
Premium Notice; Refund Of Premium 1
Misrepresentation; Refund Of Premium 1

Licensed companies included

American Pet Insurance Company

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.